Warranty Policy

Humax Warranty Policy

HUMAX thanks you for your recent HUMAX product purchase.
For your benefit, we recommend that you record your serial number, found on the product, and other purchase information on the card and keep it with your personal records, along with proof of purchase. This information will allow us to better serve your needs.

WARRANTY CONDITIONS
When you purchase Humax products, you will receive warranty cover as described in this warranty policy, the general terms and conditions of this website (which is applicable only in case you purchase the product from this website), and the warranty card provided to you along with the product (collectively, “Humax Limited Warranty”) for a period of 12 months unless otherwise indicated in the warranty card. Notwithstanding the foregoing, Humax will provide the Humax Limited Warranty for a period of 24 months when you register for warranty in the Warranty Registration section of this website(http://uk.humaxdigital.com/support/). This coverage operates alongside and in addition to your statutory rights under UK consumer law. The warranty periods set forth above apply from the first date of purchase of the product. Keep the Certificate together with the original invoice or receipt in a safe place and show them to the retailer or place of purchase whenever a warranty repair is necessary. The serial number affixed to the product must be complete and undamaged.

Please note that non-Humax branded products, which you purchase from our website, are not covered by the Humax Limited Warranty provided herein. Instead, product warranty for such non-Humax branded products are provided as set forth in each individual product page or in the applicable warranty card.

HUMAX CONSUMER WARRANTY

HUMAX warrants this product to be free of defects in materials and workmanship, subject to the conditions set forth overleaf.
If there are differences between the warranty card and information included with the product and the information shown above, the warranty card and information included with the product shall prevail.

CONDITIONS

In the event that this product fails to function properly during the warranty period, the retailer or distributor will make this product capable of operating for the purpose of which it was designed, without charging for labour and parts.
This warranty will be honoured only if the Warranty Certificate has been duly completed by the purchaser and is presented to the retailer with the original invoice or receipt.

This warranty does not cover shipping or transportation charges from you to us. The obligations of the distributor are limited to the repair of defect parts.
Costs and risks of transport to the retailer as well as removal and installation of the product, and any other costs directly or indirectly related to its repair, are not covered by the warranty.

All warranty repairs performed by non-authorized repair shops will not be reimbursed and if such repairs damage this product such damage will not be covered by this warranty.

This warranty is not applicable in cases other than defects in materials or workmanship and, in particular, does not cover:
a) periodic check-ups, adjustments, maintenance or conversions as well as replacement of parts due to normal wear and tear;
b) damage caused by accidents, negligence, modifications, use of non-HUMAX parts, improper use, installation or package;
c) damage caused by lightning, water, fire, acts of war, public disturbances, incorrect mains voltages, incorrect ventilation or any other cause beyond the control of the distributor;
d) products where the label bearing the serial number has been removed, defaced or is illegible.

This warranty is offered to any person who has legally obtained possession of this product within the warranty period.
HUMAX’s maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall HUMAX be liable for special, incidental, consequential or indirect damages.

– Customer Helpline details –

Tel: 0344 318 8800
Open: Lines open Monday to Friday 9:00am to 5:30pm (Excludes Bank Holidays)
E-mail: uksupport@humaxonline.co.uk
(Before sending the E-mail, please refer to the FAQ for existing answers or solutions there)

Please note, to maintain and improve the quality of our service, we may monitor and/or record telephone calls.