Humax Eye – Day/Night HD Cloud Camera

If you search for Y-cam on the app store on your iPad, you need to click on 'iPad only' on the top left and menu option and select 'iPhone only' Then the Y-Cam app will appear.

Officially BLE 4.1 and iOS 8.1 or Android 4.4 are the minimum requirements. If the Bluetooth version is 2.1 then it will not connect to the camera. iPad mini, and iPad 3 are the tablets which has the correct version of Bluetooth.

This is a known problem and doesn’t affect the performance of the camera.
Basically the motion algorithm detects pixel changes and turning the light on and off will change the pixels.

To delete a video, press options, and go to My Videos. Select the date for your video, and then for the video you want to delete press More Options, and then delete. The video will be deleted.
Once a video is deleted it is not possible for this to be recovered.

To download a video to your device, press options, and go to My Videos. Select the date for your video, and then for the video you want to download press More Options, and then Download. The video will be downloaded to your device.

To change the password to access your account, please do the following:
1. Open the Y-cam app.
2. Press Options.
3. Select Account Settings.
4. Select Change Password.
5. Enter your current password, and then enter your new password and press Save.
Anyone logged in to the account, will be presented with the log in screen, the next time they open the app. They will then need to log in with the Email address, and new password.

The Humax Eye has been designed to record and upload video when motion has been detected. Watch Live was added so you can view the feed from the camera, if you are notified of an event. We have set the time to 15 minutes, as our cameras are not designed to be always on surveillance systems.

While the camera is powered on, using a pin or paperclip press the reset button on the camera until the status LED flashes red. (The reset button is on the left side of the camera.)

While the camera is powered on, using a pin or paperclip press the reset button on the camera until the status LED flashes red. (The reset button is on the left side of the camera.)

Yes the Humax Eye will work with extenders and powerline adapters. To ensure the camera connects correctly, it is important that the extender has a unique SSID and not the same name as your main network.

To enable Location Recording, you must be with your camera, and also have your phone connected to the same Wi-Fi network as the camera. Please do the following:
1. Open the Y-cam app.
2. Press Options.
3. Press Camera Settings.
4. Select the camera.
5. Make sure Motion Recording is on.
6. Select Location Recording.
7. Press Set/Change my current location.
8. Turn on Location Recording.
Location Recording will not work with tablets, and at the moment will only work with one device. It is not possible for Location Recording to work across multiple devices.

To change the motion detection zone for your camera, please do the following:
1. Open the Y-cam app.
2. Press Options.
3. Press Camera Settings.
4. Select the camera.
5. Scroll down and select Motion Zone Settings.
6. Change and reposition the zone.
7. Adjust the sensitivity if required.
8. Press Save.

To connect the camera to a new network in a different location, you will need to be with the camera, and also within range of a Wi-Fi network. Please then do the following:
1. Open the Y-cam app.
2. Press Options.
3. Press Camera Settings.
4. Press the Wi-Fi icon next to your camera.
5. Select the new Wi-Fi network, the status light will flash blue.
6. Enter the password for the network.
7. Camera will then be updated, and connected to the new network.

To change the network the camera is connected, you will need to be with the camera, and also within range of the new network. Please then complete the following steps:
1. Open the Y-cam app.
2. Press Options.
3. Press Camera Settings.
4. Select the camera.
5. Scroll down and press Wi-Fi Settings.
6. Select the new Wi-Fi network, the status light will flash blue.
7. Enter the password for the network.
8. Camera will then be updated, and connected to the new network.

Yes, there is no limit to the number of cameras you can connect to a single account, and they can all be in different locations.

Yes, we have login alerts that notify you when someone logs in to your account from a new device. Also you know which clips have already been viewed as they are greyed out.

No. We made the decision to focus on simplicity rather than interoperability, at least for now while there are not universal standards established. The reality is it's not possible to be super simple and yet still connect to a multitude of devices made by different vendors, and currently most customers don't have the need to connect lots of things together. Our experience is that most customers want a "point solution" that solves one problem and does it well.

Yes. The camera can be put into standby whenever required via the Y-cam app.

Yes, but not if you intend to use night vision, as the infrared led(s) will reflect off the glass and distort the image. To use the camera at night, you will need to disable night vision and rely on street or other lighting.
To ensure that the camera does detect motion, you will need to position it so that it isn't impacted by reflections, shadows and glare.

No, as we believe this is an unnecessary waste of resource and requires a constant drain on internet bandwidth. Most users only want to record when something happens, so the camera starts recording just before the motion occurs (using Y-cam SmartBuffer technology) and stops recording just after it ends, creating a series of short videos.

Our platform provider Y-cam uses similar security to that of online banking (128 bit SSL encryption) which means your clips are safe in the cloud and fully protected, even if your camera is vandalised or stolen.

When the camera is not active, it is in a low usage state. The moment motion is detected and the camera becomes active then 512 kbps upload bandwidth is required. For example if you have two cameras in your property and they both detect motion then the cameras will need 1 Mbps upload bandwidth.
If you use the Y-cam app, please note that when you open the app, then we will send a signal to all the cameras, which will mean the cameras will be uploading for 15 minutes. So if you have 2 cameras at one location and 1 camera in another, then 1 Mbps upload bandwidth will be required at the first locations, and 512 kbps upload bandwidth at the second location.

Our system only records on motion, so on average it uses 95% less bandwidth than continuous 24/7 recording cameras, which work out to be on average around 3GB of data per month. Most broadband provider caps start at 10GB per month.

No. We believe that all videos are safest when stored away from the property in a secure cloud account. This means the videos can't get damaged, overwritten or stolen and can be used as evidence. They are also organised neatly in date and time order with thumbnails for easy playback from your smartphone or computer when connected to the internet.

No. We believe that security cameras should be positioned to cover fixed areas so there is no risk of missing anything important. We provide cameras with viewing angles without needing to mechanically pan and tilt. There is also a much higher risk of product failure with moving parts and as such manufacturers of PTZ cameras provide limited warranties.

There are no monthly fees required. 7 days cloud storage is included as part of the camera purchase.

As the cameras are designed for security, they require mains power to ensure reliable connectivity and to power the infrared night vision led(s). Our experience is customers don't want to replace batteries every few months, and don't want to risk their cameras running out of power at the time they need it most.

Your footage is owned by you and saved in your private account on the Y-cam Cloud Platform. This service is provided for no additional monthly cost, and means your videos are kept secure, even if your camera is damaged or unplugged.
We provide continuous 7 days storage of your videos for free. If you want to keep any videos permanently then you can download from the Y-cam app.
 

Whenever surrounding light levels are sufficiently low or the lights have been turned off, the camera automatically turns on its infrared led(s) so it can see in complete darkness.
The Humax Eye can see up to 8 metres.

The camera can be set to record and alert every time motion is detected within specified zones, however if you don't want to record any videos while you're at home or work you can enable Location Recording. This is based on the location of your smartphone, so it automatically disables recordings and alerts you when you arrive to your home or work, and automatically re-activates when you leave.

We can notify you by Email and/or Push Notification whenever motion has been detected by your camera. Push Notifications are sent as long as you are logged into our app on your smartphone. You will then be able to Watch Live, or look at your recorded video clips in My Videos.

The borders of the zone(s) work like trip wires. Once a border is broken, and motion takes place within your created zone(s), a video is recorded.

This largely depends on what you are trying to capture, however generally speaking most people set motion zones around entry points to a room or hallway. Try to make the zone as small as it needs to be. If it is too big then it may not be effective and your video may not capture all the movement.

As with any camera, for the best results try not to point towards light sources, as this can distort the image. Think about what you are trying to capture, for example if monitoring pets then make sure the camera is at a level that is appropriate to their size. If you are monitoring people, then it is important the camera is positioned to capture as much of the face as possible, which is especially important for Police identification purposes.