SUPPORT

A recent upgrades to the Humax software on Freetime recorders may have left a very small number of customers with issues connecting older televisions to their Humax Freetime box using an HDMI cable. Humax and Freesat are currently investigating. For now, if you are experiencing this issue, our advice is to connect your set top box to your television with a SCART or Composite cable rather than an HDMI cable while we continue to look into the issue.

Alternatively, as with any upgrade, a version of the software is available on the Humax website to restore the set-top box to the last release.

Roll-back SW link :
//ftp.humaxdigital.com/main.html?download&weblink=ccca074d3430fbbbf7076753848c4bb8&realfilename=hdr1000s_upgrade.hdf

Download instructions: 
1. Download and Extract the ZIP file to your PC or laptop.
2. Check the file name is “hdr1000s_upgrade.hdf” (you may need to rename the file)
3. Connect the USB memory stick to the PC / laptop and copy the file to a root folder of the USB. (Do not place the file in a folder)
4. Remove the USB memory stick from your PC or laptop and insert it to the front or rear USB connection on your Humax Freetime recorder.
5. Press and hold the Channel DOWN button/arrow on the front/top of your set top box and at the same time switch it back on at the mains or reconnect the power cable.
6. The download progress will appear on your TV screen and on the front display of your set top box.
7. When the download is completed 'END' will appear on the front display.
9. To complete the process:
 a. Remove the USB memory stick
 b. Press the Standby button on the front of your set top box.
 
 
Note: USB Pen must be formatted in FAT32
The software must be on the root directory of the USB Pen (i.e. not saved in a folder)
If the update does not start then please make sure the filename is correct (hdr1000s_upgrade.hdf)
The file you download will already have the ".hdf" extension, there is no need to add the ".hdf" extension; your Windows explorer options maybe hiding filename extensions.
Not all USB Pens will be recognised, try a different USB Pen.

Once the update has been loaded onto your unit you will need to perform a factory reset, see below:
 
Following these instructions will reset some system settings including your Recording Schedule (Please replace when complete to ensure you still record favourite programmes)
 
Any previous recorded programmes will be saved.
• Press Settings or Home on your remote.
• Move to Settings > System Settings and press OK.
• Move to Factory Default and press OK.
• Reset System will be highlighted, press OK.
• It will ask you if you are sure, highlight yes and press OK.
• It will then ask for your password, default is 0000
• The box will then reset itself.  You will then need to go through the initial setup again.