SUPPORT

Teletext, also known as Ceefax, has been phased out as part of the UK’s Digital Switchover. Unfortunately, they are no longer available and have been replaced by interactive or on-demand services, such as BBC iPlayer. These services require an active internet connection, which can be accessed by pressing the red button on a BBC channel or through the on-demand section. For further information on the red button, please refer to this BBC help page.

If you have problems with the box not connecting to your home Wi-Fi, please try the following:

1. Turn the Humax Box off with the remote or the button on the front of the box
2. Unplug the Humax Box from the mains
3. Power down and then unplug the Broadband Hub/Router from the mains
4. Leave the Broadband Hub/Router off for 5 minutes
5. Plug the Broadband Hub/Router back in at the mains and switch the power on
6. Wait another 5 minutes and plus the Humax Box back in and switch on. Then with the remote or the button on the front of the box power it on.

Advanced Configuration

If after performing these steps and you do not have access to internet services, it may be blocked by a strict firewall. Check your modem/router settings and if required, add the Humax box as an exception with full access.

You may also need to ensure that the following ports are opened on your router for the Humax Box.

HTTP: 80
HTTP: 8080
SSL: 443

Check your WiFi Security Key Type

If you are not seeing the router/hub and cannot connect then the issue could be caused by the default WiFi encryption protocol on the router. Make sure that the Hub is set to "WPA" auto or "WPA-PSK"(Tkip). If the box is unable to connect then you would need to try the router on WEP temporarily to rule out any WiFi security issues. You may need to have your ISP walk you through the process of changing either the port information or the WiFi protocol.

Press the Freeview Play button on the remote and select the settings cog icon in the top right corner. Next, click the ‘Record & Share’ option. Under the ‘Playback Options’ menu the ‘Instant Reply Time’ and ‘Skip Forward Time’ can be adjusted.

Check under the ‘Record & Share’ option (location discussed in above Q), make sure the ‘auto Delete’ option is set to ‘off’. If this option is set to ‘on’, older recordings will automatically be deleted when hard drive space is low. Use the Recordings button on your remote to navigate to the Recordings list. can also press the Freeview Play button and navigate to Recordings. Recordings are categorised for each channel and day, and you can see all the recordings in Programme menu. The ‘To be deleted’ menu will be enabled when the HDD is almost full. The oldest recordings are categorised in this section, and they will be deleted automatically until the HDD has 10% free space if ‘Auto Delete’ is set to on. This could also be down to the unit being put into a full standby rather than an active standby.

Currently you can set up remote recording via our website https://www.myhumax.net/

The Humax Aura app is in the final phase of App Store approval and is set to launch before the end of January 2021. It will be available on both the Google Play Store and Apple App Store.

Yes. Recordings can be scheduled via the Humax Aura app. (myHumax account required).

Humax Aura has 3 built-in tuners. This allows you to record up to 4 different channels and watch a 5th live channel. There may be limitations on the 4th channel that you can record or the live TV channel you try to watch depending on channel compatibility.

Yes, an internet connection is required for the device installation.

Yes, more apps are available via the Google Play app store.

Netflix is not currently available for Humax Aura.

Yes, the Aura has a built-in Chromecast so you can stream content from your tablet or smartphone.

You can process a re-tune by pressing the Freeview Play button and selecting the cog wheel on the upper right. Then select “Channel & Broadcasting” and then “Automatic Channel Search”.

To use the voice commands, you need to ensure your remote has been paired via Bluetooth. You can do this by pressing the OK & i buttons together and holding for 7 seconds. You should see a menu appear on screen to confirm the pairing process. Once completed, press the Voice Command Button on the upper left of the remote.

This could be due to the resolution. Press the FreeviewPlay button on the remote and select the settings cog icon in the top right corner. Next, click the ‘Channel & Broadcasting’ option. There is a ‘Resolution’ option which allows the user to change the resolution, and it may take some trial and error to find a suitable resolution which gives a clear picture quality depending on the user’s TV. If your signal strength is showing to be 100%, you may need an attenuator, the purpose of this would be to drop the signal slightly to make the signal more stable.

When on TV guide you can change your channel group, sort your channels and view by genre Changing your channel group - Press the RED button to filter channels.  Select a group and press OK. You can change channel group by TV, audio described, signed, HDTV, radio and favourites. Sorting your channels - Press the GREEN button to order channels. Select a sorting manner and press OK. You can sort channels in numerical or alphabetical order. Searching programme by genre - Press the BLUE button to see programmes for each genre. Select a specific genre and press OK. The programmes classified in the genre will be highlighted.

Select a channel logo and press OK. A popup window will appear displaying favourites. Select a favourite group and press OK. The check box toggles each time you press OK. Save your selections. Your favourite channels are categorised according to your preferences.

Go into settings and click record and share. Then scroll down to get registration code and press OK.

To change the standby mode you can go into Settings > Device Preferences > Screen Saver > Put device to sleep.