Humax Wi-Fi Smart Plug

Sorry. No. The WiFi Smart plug is not compatible with Apple HomeKit. For more details, please go to the FAQ & Feedback on the Humax Smart Living App.

Please delete the added device and set up with another WiFi following the below steps

1. On the "Home" page, click the "+" icon in the upper right corner to enter the device selection page.
2. Select the right category and find the device (Wi-Fi) that needs to be added.
3. After clicking, you need to enter the Wi-Fi password (most devices only support 2.4G wireless network).
4. Click the button in the upper right corner, you can select the pairing mode of the device (fast blinking is EZ Mode, slow blinking is AP Mode).
5. If your indicator is not flashing, it means that you have not reset your device to the status of network configuration, please click "The indicator is not flashing" for help.
6. After selecting the indicator status of your device, you will enter the corresponding network distribution process.

It’s about 0.5W.

It shows 140MB~180MB on APP Store.

The operating voltage range is 100-240. AC is fluctuant and a customer takes the meter to test the voltage 240V, which is the AC voltage. It’s nothing to do with the plug. the plug is only the role of conversion.

If the device doesn’t connect using Easy Mode, users can add devices using AP Mode.

1. On your phone/tablet, open the Humax Smart Living app and tap the “+” icon in the top right. Select “Add Device” .
2. Under “Add Manually - Socket”, select “Plug(BLE+WiFi)” .
3. In the top right, please change mode from default (EZ mode) to AP mode
4. Proceed with the on-screen instructions on your phone/tablet.

1. EZ Mode: Firstly, make sure the device is powered off for more than 10 seconds before powering on the device. Then long press the reset button on the device for about 5 seconds. Wait a few moments until the lighting starts blinking rapidly. The device enters the Smart mode. You can connect the network according to the Smart mode as prompted on the App.
2. AP Mode: No need to power down the device, but need to keep the lighting device blinking rapidly. Then long press the reset button on the device for about 5 seconds. Wait a few moments until the lighting starts blinking slowly. The device enters the AP mode. You can connect the network according to the AP mode as prompted on the App.
3. Cameras and video doorbell devices need to be removed from the App before they can be reset.

• For lighting equipment such as smart bulbs：

1. EZ Mode: Firstly, make sure the device is powered off for more than 10 seconds before powering on the device. Then turn on and off three times (on-off-on-off-on) power of the device (2 to 4 seconds between each on and off). Wait a few moments until the lighting starts blinking rapidly. The device enters the Smart mode. You can connect the network according to the Smart mode as prompted on the App.
2. AP Mode: No need to power down the device, but need to keep the lighting device blinking rapidly. Then turn on and off three times (on-off-on-off-on) power of the device (2 to 4 seconds between each on and off). Wait a few moments until the lighting starts blinking slowly. The device enters the AP mode. You can connect the network according to the AP mode as prompted on the App.

• For the smart lock, you need to read the manual and enter the corresponding command to make the door lock enter the network distribution mode. Then you can configure the smart door lock according to the network distribution steps of the App lock prompt.
• Note: The device only supports connection to the 2.4g network.

• If your device is offline for a long time, you can only manually reset the device to the pairing mode, and then manually add the device again. If your device always offline, please check in the following ways:

1. Check whether the router is powered off or disconnected from the network. If so, the router will take some time to recover. Wait for two minutes and then check whether your device is online.
2. Check whether the router has been replaced, or the Wi-Fi name or password has been changed. If so, remove your device and then add it to the network again.
3. Please confirm whether the device has just updated the firmware. The device will be disconnected from the network when the firmware is updated, and will automatically connect to the network after the update is completed. However, if your network is unstable, it will Appear that you cannot connect after the firmware update is complete. The device needs to be removed and added again.
4. The Wi-Fi signal of the device is too poor (for example: there are several walls separated from the router; the device is surrounded by a metal shell or there are metal objects nearby; nearby high-power Appliances such as air conditioners and refrigerators interfere).
5. The location of the device is too far away from the router (the indoor environment is more complicated, it is easy to go offline after more than 5 meters; the outdoor environment is empty, it is easy to go offline after more than 10 meters).
6. Check whether the firmware is the latest version. To check this on the App, choose Home—Tap device icon—Top right button—Device Update.
7. If the device goes offline after a period of use, but after restarting the router or re-networking the device, the device returns to normal. Indicating that the router is overloaded due to long-term high-load use, and you need to replace it with a more powerful one, or reduce the number of devices connected to the router (due to the low bandwidth characteristics of the 2.4 Ghz network, it is easy to go offline when there are more than 5 online devices in 2.4 Ghz, some of which are especially enhanced 2.4 Ghz router can ensure that about 10 devices online).
8. You can also use a phone hotspot to check whether it is the problem of network.
9. If your device still fails to connect to the network after the preceding steps, place your device in a network environment with strong and stable signals and connect it to the network again.

• If your device or its indicator light keeps flashing for no reason, please troubleshoot as follows:

1. Please confirm whether you have removed the device from the App. Some devices will automatically enter the pairing mode after being removed. If the device or device indicator flashes continuously, it means that the device has entered the pairing mode.
2. Please confirm whether you have frequently opened and closed the device in a short period of time, or accidentally long-pressed the power button of the device. Because through the above operations, some devices will be reset to the pairing mode, which causes the device or device indicator flashing constantly.

• If you are using the manual method to add devices, please troubleshoot as follows:

1. Please read the product manual carefully before configuring the network, and confirm that our App is the one recommended in the manual. Since smart products of different brands need to be registered on their own cloud servers, it is not possible to configure the network of devices across Apps.
2. Please confirm that your router is not provided by ISP (such wireless routers' compatibility is poor and our devices cannot be added), please use such as ASUS, Netgear,TP-LinK and other brands of wireless routers.
3. Please make sure your router is a Wi-Fi 5 router, or turn off the Wi-Fi 6/802.11ax mode of the 2.4Ghz Wi-Fi in the Wi-Fi 6 router. Our devices cannot connect to Wi-Fi compliant with the Wi-Fi 6 standard.
4. Please confirm that the Wi-Fi password encryption method of your router is WAP2-PSK/WAP, our device cannot support WAP2-CERT and WAP3, and the wireless mode cannot be 11n only.
5. Check whether the Wi-Fi password you entered is correct. Check for spaces before and after the Wi-Fi account or password and case sensitivity issues.
6. Ensure that broadcasting is enabled for Wi-Fi and is not hidden. Ensure that your device has been added over a Wi-Fi band of 2.4 GHz (Check whether the 2.4 GHz band and 5GHz band share the same Wi-Fi account. If so, we recommend that you configure two accounts and switch to the 2.4 GHz band during network connection) .
7. Ensure that the DHCP service is enabled for the router. If not, the IP address will be occupied.
8. Check whether your device is powered on and turned on, and make sure that the device is in the right pairing mode, click to view the detailed method.
9. If your device is a Wi-Fi device, please use the "Add Manually" method to add it. The "Auto Scan" method may not be able to add your Wi-Fi device.
10. If you are using iOS 14 and above, please make sure you have opened the local network permission and wireless data permission of the App.
11. If you are informed that the device has been bound to another account during the binding process, please follow the instructions on the posted page to unbind the device and add it again.
12. Please make sure that the signal of the network environment where the device is located is strong and stable. Troubleshooting: Download the Internet Speed Test App (make sure the phone is connected to the 2.4Ghz network), place your mobile phone in the same location as the device, and then test the Internet upload and download speed at that location (ensure that the speed is at least: upload ≥ 2 MB/s, download ≥ 2 MB/s or upload ≥ 16 Mbps, download ≥ 16 Mbps), smart camera equipment occupies a large amount of upload bandwidth, and at least 4M of upload bandwidth is required for 1080p image quality (0.5MB/s, 4Mbps), if your device has enabled the cloud storage function, additional 2M upload bandwidth is required, please confirm that your network has sufficient network bandwidth.
13. If the network is normal but the device network connection still fails, check whether the router is overloaded. You can disable a device's Wi-Fi feature to reserve the channel for resource reallocation.
14. If wireless MAC address filtering is enabled for the router, remove your device from the router's MAC address filtering list to ensure that it is allowed to connect to the network. You can also disable MAC address filtering.

1. Verify that your mobile phone allows the App to push messages.
2. Please confirm to open the message push settings in the App, open the App, click Me-Message Center, click the button in the upper right，enable notifications. If it is a camera device, you also need to turn on the "motion detection alarm switch".
3. Check Notifications Settings, whether Do-Not-Disturb Schedule was on.
4. If your mobile phone and device allow the App to push messages but do not receive any messages, check whether the App message center has new message notifications.
5. Some Android mobile phone systems will compulsorily judge our App push as marketing information, thereby forcibly turning off push and sound/vibration reminders.
6. Due to limitations of some Android systems, some Android phones can only receive up to 24 App push messages. If these push messages are not cleared, the phone will not be able to receive new App push messages.
7. Note: If your device is a smart doorbell or smart camera, and you cannot receive the incoming call. This is caused by the restrictions imposed by the mobile phone on our App. You only need to open the app, and you will receive the incoming call normally.

 

• The power saving function of some Android phones will close the background process of the App, which is also the reason why you cannot receive the App push:

1. Please turn off the power saving function in the settings, or add the App to the white list of the power saving function (if there is no white list function, you need to turn off the power saving function).
2. Please lock the background process of the App on the background management page of the Android phone, so that the Android system will not automatically close the background process of the App (Android systems with this function can see the "lock" mark on the background process of the App ).
3. Please allow the App to start automatically in the system settings of the Android phone, otherwise the Android system will periodically shut down the background process of the unused App, which will also affect the push of App.

• To share a single device:

1. On the device control page, tap the icon in the upper right corner to access the device settings page.
2. Choose Share Devices—Add Devices, enter the phone numbers/E-mail of your family members, and tap Complete.
3. There is no permission management in share a single device.

• To share family devices:

1. Access the App homepage and choose Me—Family Management.
2. Go to the family that needs to be set, click Add Members and add family members and friends who need to share devices to the family, so that all devices in the family can be shared. Single devices do not need to be re-shared in this operation.
3. The easiest way to share is to log in using a same account.
4. You can set up administrators and members to manage the device permissions.

1. Check whether the network is stable. We recommend that you move your device to a more stable network environment or use a mobile hot spot to upgrade the firmware again.
2. If you are upgrading the firmware of a Bluetooth device, check whether the App is always running at the frontend. If you exit the App, the firmware upgrade may fail.
3. If you find that your device firmware version is inconsistent with the firmware version of other devices (the same model), and you cannot receive the firmware upgrade pushed by the App, it means that the firmware is still in the testing stage and the device manufacturer has not yet fully pushed it. If you still want to upgrade to the latest firmware, you can submit feedback to us and we will push the latest firmware for you (you need to provide your device's virtual ID).

 

• If the problem persists, please provide us with your App ID, device ID, and device firmware version number.

1. Open our App
2. Go to the control panel of the device you want to view and click the button in the upper right corner.
3. Click on "Device Information" and you will see the "Virtual ID" of the device.
4. Click the "Check Firmware Update" button and you will see the firmware version number of the device.

• Please check in the following ways:

1. There are too many devices in your home that need to be connected to the Internet, which exceeds the load range of the router (ordinary home routers can only load less than 10 devices), so your device cannot connect back to the network.
2. The quality of the network in your home is unstable, so the device cannot connect back to the network in time after the power is restored.
3. If the device cannot automatically reconnect to the network after it is offline, you need to reset the device's network status and reconnect to the network.

1. Complete product networking configuration in the App
Complete the device's networking configuration according to the prompts in the App. Note: In the App, change the name of the device to an easily identifiable name such as Google Assistant; names are usually in English, such as "bed light".  
2. Configure Google Home device (If you have already configured Google Home, you can skip this step. The following instructions are based on the iOS client.)

• Make sure you Google Home device is powered on and connected to a Wi-Fi network.
• Open the Google Home App on your phone. After successful login, tap on the menu in the upper left corner and select "SET UP" to set up Google Home.
• It will notify you with a sound to ensure that you are connected to the correct device. After you hear the sound, tap "YES" to proceed to the next step.
• You can choose to differentiate the room where Google Home is located from other Google devices. Then, select the Wi-Fi network and language, wait for the system to complete the configuration, and tap "next".
  
• According to the page prompts, choose whether to agree to the corresponding operation. When the page displays "Google Home is ready," select "continue" to the next step.
• Next is the voice control guide tutorial. Once you are done listening, tap "FINISH SET UP". At this point, Google Home setup is complete.

3. Key step —— Link Skill
On the main page of the Google Home App, tap the sidebar menu in the top left corner and select "Home Control."

• Then tap the plus sign in the lower right corner and search for "App Name".
  
• Find App Name on the list and open it, select the country where your App account is located, enter your App account and a password, and tap "Link Now".
• Enter the App account and password, then tap "Link Now" to link your App account. Choose the room where your device is located, and then the skill will Appear on the Home Control Devices list. Now you can begin your smart home journey.

4. Common commands
Control the device via voice commands, now you can control your smart device with Google Home. You can control your device (such as your bedroom light) with the following commands: Ok Google, turn on/off bedroom light. Ok Google, set bedroom light to 50 percent. Ok Google, brighten bedroom light. Ok Google, set bedroom light to red.

1. Complete product networking configuration in the App : Complete the device's networking configuration according to the prompts in the App.
Note: In the App, change the name of the device to an easily identifiable name such as Alexa; names are usually in English, such as "bed light".

2. Configure the Amazon Echo device
(If you have already configured Amazon Echo, you can skip this step. The following instructions are based on the iOS client.)

•  Make sure you Amazon Echo device is powered on and connected to a Wi-Fi network.
• Open the Alexa App on your phone. After successful login, tap on the menue in the upper left corner of the Home page, select "Settings" and tap "Set Up A New Device" to set up the Amazon Echo.
  
• Choose your Amazon Echo device type and language for connecting. Press and hold the small dot on the device until the light turns yellow. Then tap "Continue" to connect to the hotspot.
  
• After connecting to the Amazon Echo hotspot, return to the page. At this point, the connection is successful. Tap "Continue" to proceed to the next step. Choose a Wi-Fi network to connect to. Amazon Echo will take a few minutes to try to connect to the network.
  
• After the network connection is successful, tap "Continue". An introduction video will Appear. After the video ends, tap "Continue" to jump to the Alexa Home page. You have now completed the Amazon Echo's configuration process.

3. Key step —— Link Skill

• Tap on "Skills" in the Alexa App menu.
  

• Then search for "App Name". Tap "Enable" to enable the Skill.
  
• Enter the App account and password, then tap "Link Now" to link your App account to enable the Skill. Now you can start your smart home journey.

4. Common commands

• Control the device via voice commands, now you can control your smart device with Echo. You can control your device (such as your bedroom light) with the following commands:
• Alexa, turn on/off bedroom light. (Turn on/off the light)
• Alexa, set bedroom light to 50 percent. (Set the light to any brightness)
• Alexa, brighten/dim bedroom light. (Increase/weaken the brightness of the light)
• Alexa, set bedroom light to green. (Adjust the color of the light)